If the order is cancelled (before we have processed/shipped), lost or un-delivered to your preferred location, we will refund the complete order amount including shipping charges. If you cancel part of the order, shipping charges will not be refunded. If you return an order delivered to you, original shipping charges will not be refunded.
You can return almost all products purchased from SONABABU.COM within 24 hrs of receiving the product. To return a product to SONABABU.COM,
please follow these steps:

A.) Mail to team@sonababu.com mentioning below details
  • Product ID number
  • Post time - time for posting by yourself
  • Account detail
  • Reason to return

B.) Please pack it properly and post us back to below address

Branch Office:
SONABABU.COM
#01, 2nd Floor, Site No 6,
Opposite to Ozone Evergreen Apartment,
Off Sarjapore Road, Harlur Road,
Bangalore - 560102, Karnataka, INDIA
Phone No: +91-80-40985752


Reg. Office:
Vutog InfoSystems Pvt. Ltd.
Suncity Apts, 102 Ibblur,
6th Block No. 102, Sarjapur Jn.
Banglore 560103, Karnataka, India
CIN No. U93090KA2016PTC096383

Note: You can also call us at 080-40985752 / +91-9108679401 by mentioning above details for returning.

Can I modify the shipping address of my order after it has been placed?
Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at +91-80-40985752 / +91-9108679401.

I just cancelled my order. When will I receive my refund?
For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your SONABABU.com account immediately after your order has been cancelled.

If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.

How long would it take me to receive the refund for my return?
It can take up to 15 days for you to receive your refund. We take up to 2 days to process the refund once we receive the product at our returns processing facility. Therefore the return time really depends on the time it takes the courier company to deliver the packet to the returns processing facility.

OUR EXCHANGE POLICY
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.

The following EXCEPTIONS and RULES apply to this Policy:

  • All items to be returned or exchanged must beĀ unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
  • Only size exchanges are allowed. Items can be exchanged for a similar size or a different size within same design.
  • Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
  • In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.
  • Kindly pack the items securely to prevent any loss or damage during transit. We recommend you to use a reliable courier service for posting.
  • Once your return is received by us, you will be reimbursed *Rs 100/- towards shipping costs per order/parcel, if self-shipped. Exchange product will be deliver by courier. This is subject to your return having met the requirements of this Policy.
  • Return/Exchange are only applicable by courier/post not hand delivery.

*Please note: Courier charges will be reimburse only in case of replacement not applicable on cancellation of orders.